Return Policy

Transcend Digital Solutions Return Policy

Thank you for your purchase from Transcend Digital Solutions. We appreciate your business and want you to be completely satisfied with your order.

Return Policy

  • Eligibility:
    • Most items purchased from Transcend Digital Solutions are eligible for return within 7 days of the original purchase date.
    • Eligible items must be returned in their original condition, unused, and in the original packaging.
    • [Specify any exceptions, such as: ]
      • Software downloads are not eligible for return.
      • Customized or personalized items are not eligible for return.
      • Items on sale may have limited return eligibility (specify).
  • Return Process:
    1. Contact Us: To initiate a return, please contact our customer support team at 980009457 or info@tdsprint.com within 7 days of receiving your order.
    2. Obtain a Return Authorization (RA) Number: Our customer support team will provide you with an RA number and instructions for returning your item(s).
    3. Ship the Return:
      • Package the item(s) securely in the original packaging, including all accessories and documentation.
      • Include the RA number clearly on the outside of the package.
      • Ship the package to the return address provided by our customer support team.
      • You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped, damaged item).
  • Refunds:
    • Once we receive your returned item(s) and verify that they meet the return conditions, we will process your refund within 30 business days.
    • Refunds will be issued to the original form of payment.
    • Please allow 7 business days for the refund to appear in your account.
  • Damaged or Defective Items:
    • If you receive a damaged or defective item, please contact our customer support team immediately.  
    • We will arrange for a replacement including return shipping costs subject to standard producer.  

Disclaimer:

This return policy may be subject to change without prior notice. Please refer to this page for the most up-to-date version of our return policy.